Fitiva
Sessions & calendar
Availability, prices, bookings, cancellations and paying at the session, for both sides of a booking.
20 articles
- How do I set my availability?In the Calendar, press the cog (Availability settings) and add working blocks with the days, hours and session lengths you have priced.For coaches
- How do I set session prices?Set a price per session length in Financials under Session pricing; without any price, a booking only arrives as a request.For coaches
- Can I set a default session location?Yes: the Public training location on My Profile goes into every in-person booking as soon as you confirm it.For coaches
- How do I confirm or decline a booking request?Card bookings confirm themselves when paid; requests without a price, pay-at-the-session bookings and payments still in progress wait for your Accept or Decline.For coaches
- How do I cancel a booked session?Open the booking → Cancel session. If it was paid, the athlete is refunded automatically.For coaches
- How do I mark a session complete?After the session ends, open the booking → Mark Complete. A workout is logged automatically.For coaches
- How do I book a session with my coach?Tap Book session on your coach's card, pick a length and a free time, then pay by card, use a package credit, pay at the session or send a request.For athletes
- What is a booking request?A booking your coach still has to confirm: a length without a price yet, or a session you pay for at the session.For athletes
- How does paying at the session work?If the coach allows it, the athlete books now and pays the coach directly when they meet; the money does not go through Fitiva.
- Can I book without a Fitiva account?Yes, when you pay at the session or the length has no price yet; paying by card needs a free account.For athletes
- How do video sessions work?Pick Video as the session type when your coach allows it, and your coach sends the meeting link.
- Why do I only see an area and not the address?To protect coaches who train at home or in small studios, the exact address shows once your booking is confirmed.For athletes
- How do I buy a session package?Pick a package under Packages on the coach's profile, enter your name and email and pay by card.For athletes
- My coach set up a monthly subscription for meSubscribe through your coach's link; Settings then shows the plan, and Manage subscription lets you change your card, see invoices or cancel.For athletes
- When do I get my money back?Automatically when your coach or an organiser cancels; when you cancel, your coach decides.For athletes
- Can I bring a friend to a session?Yes, if your coach allows a +1: your coach adds your friend to the booking and your friend pays the guest fee by card.
- How do I book a session for an athlete?Use Add booking in the Calendar, pick the athlete and choose whether they pay through a link or in person.For coaches
- How do I move a session to another time?Open the booking in the Calendar, press Edit, change the date or time and save; the athlete is told what changed.For coaches
- How do I block holidays or time off?Press Time off in the Calendar, choose all day or a time range, and add the block; nobody can book that time.For coaches
- How do I set my cancellation and refund policy?Write it under Cancellation and refund policy in Financials; athletes then agree to it before they book a 1:1 session.For coaches
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