Fitiva
Troubleshooting
When something does not work: the confirmation email, photos, payments and bookings.
4 articles
- I did not get the confirmation emailCheck spam, wait a minute and press Did not get it? Send it again, because the link is valid for 24 hours.
- A photo will not uploadUse a JPG or PNG, and on an iPhone set the camera format to Most Compatible if your photos will not load.
- I paid but my session is not confirmedA paid session normally confirms within seconds, and if it was cancelled while you paid or you paid twice, the money goes back to your card automatically.For athletes
- Why can I not book my coach?The booking page tells you why, and this article explains each message and what to do.For athletes
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