What does 0% apply to?
To sessions, packages, events, coaching subscriptions, payment requests and tips paid through Fitiva. Online courses have a ladder of their own, and Stripe's card fee stays on every plan.
Why do I still pay a card fee?
Because Stripe charges a fee on every card payment: 1.5% plus €0.25 per payment, the standard rate for cards from the EEA. Where a payment costs more at Stripe, for example with an international card, Fitiva bears the difference. Paid in person, there is no fee.
Does 0% apply to online courses too?
No. Courses have their own ladder, which falls with your course revenue. On Elite it sits two points below Free, from 8% to 6%, and never below 6%.
What is in the CSV?
One row per payment with the columns date, athlete, description, amount, currency, status, payment method, platform fee, Stripe card fee and invoice number. Payments taken at the session count in full and carry no fees.
Do I rank higher with Elite than with Pro?
No, the same. In Find a coach Pro and Elite rank equally, both ahead of coaches on Free.
Is Ava unlimited with Elite?
No. Ava is part of every plan and has a daily limit on every plan, Elite included. It starts again at midnight German time.
What does the launch price mean, and what does Elite cost from 2027?
If you start Elite or the 14 days free by 31 December 2026, you pay €29.99 a month or €287.90 a year, incl. VAT, for as long as your subscription runs. New subscriptions from 1 January 2027 cost €45.99 a month or €441.50 a year, incl. VAT.
How do I switch or cancel?
Both on your plan page, Fitiva plan. You switch to Pro at once and the difference is credited. With Switch to Free or without signing in at app.fitivapro.com/kuendigen you cancel, and Elite stays until the end of the paid period.