Fitiva
Bookings and payments
You coach. Your calendar collects.
You publish your open times, athletes book themselves and pay by card or in person at the session. Packages, payment links, subscriptions and guests run in the same calendar, and Stripe pays out your card payments daily.
How a week runs
A week with Marcus.
Marcus coaches on Pro. Seven days, each showing one way people book and pay. It plays on its own, or tap a day.
Sample dataYou set working blocks, say Monday to Friday mornings and evenings, the session lengths people can book and whether video is allowed. You block time off for whole days or a few hours, and the reason stays private. Your booking link sits right next to it.
Athletes pick the length, the time and in person or video. Paying by card confirms the session at once. Paying at the session sends you a request to accept. For every new booking you get a push, an in-app notice and an email.
Tim bought a 10-session pack from you. He books with a credit and is confirmed at once. You sell packages on your profile, also to people without a Fitiva account, and their credits work only with you.
Paul cancels his paid session. Fitiva does not refund on its own, you decide whether he gets the full amount back. You move Sarah's session one hour later, and she gets a message.
Anna is not on Fitiva. You send her a payment link, she pays by card, and the session appears in your calendar by itself. Lena is bringing a friend tomorrow: you add her as a guest, and Mia pays the guest fee through a link, without an account.
Lena pays in cash after the session. You tap Mark as paid, check the amount and record the payment, with no fee. When you mark the session complete, it lands as a workout in Lena's training log.
Card, in person, packages and links land in the same financials: what came in, what you keep after fees, and what is still open. Stripe pays your card payments out to your bank daily.
Try it
Tap through a booking. As the athlete and as the coach.
You book as the athlete and see what happens at your coach's end at the same moment. Sample prices, nothing is booked.
Payment confirmed!
Add to calendar: in the app this downloads a calendar file (.ics).
No booking yet. Book as the athlete.
The three paths at a glance
| The athlete picks | At the coach's end | Fee |
|---|---|---|
| Pay now by card | Confirmed and paid at once, needs an account | Your plan's Fitiva fee plus the card fee |
| Pay at the session | A request you accept, then you record the money | None |
| Use a credit | Confirmed at once, one credit down | None, it was paid with the package |
Ways to get paid
Seven ways to get paid. One calendar.
Tap a route and see where the money goes.
Card at booking
Your athlete books in the app and pays by card, with a Fitiva account and a confirmed email. The session is confirmed once the payment is in. If they drop out, the slot opens again.
Your plan's Fitiva fee, 5%, 2.5% or 0%, plus the card fee of 1.5% plus €0.25.
At the session
You switch on Accept payment at the session. Your athlete taps Request session, you accept, and after the session you record the money with Mark as paid. Ask for payment reminds at most once a day. Works without Stripe.
No fee.
Package
Name, number of sessions, price. Anyone can buy it on your profile with name and email. If someone cancels early enough the credit comes back; you set the window, 24 hours by default. No expiry unless you set one. Credits work only with you.
Sold by card: your plan's Fitiva fee plus the card fee. A package paid outside Fitiva you enter with no fee.
Payment link
For a session with someone who is not on Fitiva. They pay by card, and the session lands in your calendar by itself, with a confirmation and Add to calendar. One link, one session.
Your plan's Fitiva fee plus the card fee.
Coaching subscription
Per week, month, quarter or year. Your athlete subscribes by card through a link, and Stripe renews on its own. You see MRR and the renewals of the next 7 days, and can pause, resume or cancel at the end of the period.
Fitiva fee plus the card fee, with the €0.25 as a share of the price.
Payment request
For plans that are due without Stripe billing. Your athlete pays by card in the app, or marks that they paid you in cash or by transfer, and you record it.
By card your plan's Fitiva fee plus the card fee; cash or transfer none.
Guest (+1)
Only you add a guest to a session. They pay the guest fee you set by card through a link, without an account.
Your plan's Fitiva fee plus the card fee.
Online, your clients pay by card on Fitiva, and every card route needs Stripe. Cash or bank transfer happens outside Fitiva and you record it.
Connected to Stripe in about five minutes
- Pick your countryGermany, Austria or Switzerland, cannot be changed later
- Connect with StripeYou enter your details directly with Stripe
- Check statusStripe's review takes minutes up to 24 hours
- Stripe connectedPayouts active
Until then you can already be booked and paid at the session. Connecting earns Fitiva Points
Work it out
What you keep. To the cent.
Pro costs €14.99 a month and lowers the Fitiva fee from 5% to 2.5%. From €599.60 in card revenue a month, that pays for itself. Elite pays off against Pro from €600.00, and you coach unlimited athletes.
Example before tax. On a refund your athlete gets the full amount back and you keep none of it; the Fitiva fee and the card fee do not come back to you. Pro costs €14.99, Elite €29.99 a month, launch prices incl. VAT for everyone who starts by 31 December 2026. New subscriptions from 1 January 2027: €24.99 and €45.99. Compare all memberships
Cancellations
Cancellations happen. You decide what goes back.
Your package window, 24 hours by default, you set it
Your athlete sees your policy before every 1:1 booking and ticks it. Enforcing it is up to you; there are no automatic late cancellation fees.
Only you can move a session, in the calendar. Partial refunds go through hello@fitivapro.com.
Your athletes' cancellations never count against your Reliable badge, which you earn from 20 kept sessions with at least 95% kept.
Ava
Tell Ava. She asks before she acts.
Ava accepts or declines requests, moves sessions, blocks time and cancels, always only after you confirm her proposal. She cannot refund, that stays with you. Your athletes can book through Ava too: she shows time and price and books only after they say yes.
Coming soon
Coming soon. What is in, and what comes next.
What we are planning, and how it works today.
Show five more
Questions about bookings and payments
What does a booking cost me?
By card, your plan's Fitiva fee, 5%, 2.5% or 0%, plus Stripe's card fee, 1.5% plus €0.25. Payment at the session carries no fee.
Is Elite really fee-free?
0% Fitiva fee on sessions, packages, events, subscriptions, payment links, payment requests and guests. You pay Stripe's card fee on every plan, and online courses follow their own ladder.
Do my athletes need an account?
For card payment yes, with a confirmed email. Without an account, a request or payment at the session works with name and email, and packages can be bought on your profile without one too. Only you can cancel a session booked without an account.
Can an athlete on Free book several coaches?
On Free an athlete trains with one coach, on Premium with as many as they like.
Does a request count towards my athlete limit?
Yes, an open request from someone new holds a seat. Free covers up to 3 active athletes, Pro up to 15, Elite unlimited.
When is the money in my account?
Stripe pays out to your bank daily. Stripe accounts exist for Germany, Austria and Switzerland, and you pick the country once.
How do video sessions work?
You allow video per working block and paste your Meet or Zoom link into the booking. Video and in person cost the same.
Which currencies are there?
EUR, USD, GBP and CHF; you pick one with your prices.
Are bookings cancelled when I change my hours?
No. New working blocks or time off never cancel anything already booked.
Who gets reminders?
Athletes with an account get an in-app notice and a push about 24 hours before. You get a push, an in-app notice and an email for every new booking.
Your plan
Your first booking starts with one open slot.
Free
€0- 5% Fitiva fee
- up to 3 active athletes
Pro
€14.99a month- 2.5% Fitiva fee
- up to 15 active athletes
- 14 days free
Elite
€29.99a month- 0% on sessions, packages and events
- unlimited athletes
- 14 days free
Plus Stripe's card fee, 1.5% plus €0.25, on every card payment in every plan. In person with no fee.
Next: online courses
Your know-how as a course, sold through your own link.
Compare all memberships