I paid but my session is not confirmed

After you pay by card, Stripe tells Fitiva and your session is confirmed, normally within a few seconds. You see Payment confirmed!, you get a confirmation by email, and the session shows on your dashboard under Next session.

The screen says the session has been requested. The payment is still being processed. Wait a moment and reload the page.

The screen says Session cancelled. Your coach declined or cancelled that time while the payment page was open. Nothing is booked.

• If it says has been refunded in full, the money is on its way back to the card you paid with, usually within a few working days.
• If it says was charged for it, the automatic refund has not gone through yet and the Fitiva team takes it over. If the money is not back within a few working days, contact us.

You also get a notification about the money. Pick another time whenever you like.

You paid twice for one session. The session stays confirmed and the second payment is refunded automatically. If that refund does not go through, the Fitiva team takes it over. You get a notification about it either way.

You paid through your coach's payment link

• Confirming your payment: this normally takes a few seconds. Wait a moment, then reload the page.
• We are sorting this out: your payment went through, but the time could not be confirmed in your coach's calendar. Nothing is booked, and the money goes back to your card.

Nothing back after a few working days? Contact support in Help and support with the date and the amount, or write to hello@fitivapro.com.