When do I get my money back?

It depends on who cancels and how you paid. A refund by card goes back to the card you paid with, usually within 5 to 10 working days.

Refunded automatically

• Your coach cancels a session you paid for online.
• An organiser cancels an event you paid for.
• A payment went through for a booking that no longer exists, for example because the request was withdrawn or declined while you were paying.

Your coach decides

• You cancel a session you paid for online. Your coach is told right away and can refund you. We let you know in the app and by email if they do.
• You leave a paid event. The organiser decides and is told you gave up your spot.
• A package or a payment request you paid by card: ask your coach.
• Guest fees for a +1 are not refunded automatically; your coach sorts that out.

Nothing to refund through Fitiva

• You paid at the session: settle it with your coach directly.
• You booked with a package credit: cancel early enough and the credit goes back to your package.

Your Fitiva plan

Cancelling stops future payments. The period you already paid for is not refunded, except where the law requires it. Within the withdrawal period you can withdraw instead; see How do I withdraw from a contract?

Think you paid twice? See I think I was charged twice.