Fitiva
What is a booking request?
A booking your coach still has to confirm: a length without a price yet, or a session you pay for at the session.
A booking request is a session your coach still has to confirm. It is not an instant booking.
When a booking is a request
- You picked a length marked on request. Your coach has not priced it yet, so they confirm the slot and agree the price with you. It is not a free session.
- You chose Pay at the session, or your coach takes payment in person only. Your coach confirms the time and you pay them directly.
A session you pay by card is confirmed as soon as the payment goes through, and one booked with a package credit straight away, so neither stays a request.
What happens next
- Your coach is told right away and accepts or declines.
- You get an email when they confirm, and you are told if they decline.
- Until then your session says "Your coach hasn't confirmed this booking yet. You'll get an email when they do."
Changed your mind? Open the session on your dashboard and tap Withdraw request, then Yes, withdraw. You can do that any time before your coach confirms.
Good to know
- If you ask Ava to book a length without a price, that is a request too.
- A request to a coach you do not train with yet holds a place on their roster until they answer. If their roster is full, they cannot accept.
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