How do I cancel a session I booked?

On your dashboard, tap your Next session card, a session under Also booked, or one in This week, then tap Cancel session. For a request your coach has not confirmed yet, the button says Withdraw request.

Requests can be withdrawn at any time. Confirmed sessions can be cancelled until they start. Once a session has started, message your coach in Chat.

Paid online? Cancelling does not refund you automatically. Your coach is told right away and decides whether to refund you. If they do, the full amount goes back to the card you paid with, usually within 5 to 10 working days, and we let you know in the app and by email.

Still paying? If you withdraw a request and the payment for it still goes through, you get it back in full automatically.

Booked with a package credit? Cancel early enough and the credit goes back to your package. Your coach sets how early, 24 hours unless they chose something else. Cancel later and the credit stays used.

Paying in person? There is nothing to refund through Fitiva.

Brought a paid guest? They are told the session is off. Guest fees are not refunded automatically, your coach sorts that out.

Your coach is told in the app and by email. Want to say why, or move the session instead? Message your coach in Chat. A session booked without an account can only be cancelled by your coach.