My coach sent me a payment request. How do I pay it?

Your coach can ask you to pay for your coaching plan from inside Fitiva. The request lands in your Inbox as a card with the amount and what it is for.

You have two ways to settle it:

• Pay by card: you go to Stripe Checkout, pay, and come straight back. Your card details never touch Fitiva. The request then reads Paid by card, your coach is told, and the payment appears under Payment history in your Settings.
• Mark as paid: you paid your coach directly, in cash or by bank transfer. Press Mark as paid after you have done so. The request then reads Paid for you and Marked paid for your coach, who records the payment on their side.

If the card button is missing, or the app tells you card payment is not available for this request, your coach has not finished setting up card payouts yet or the plan is already billed by Stripe automatically. Settle it with your coach directly in that case.

Paid by card and need it back? Ask your coach. A refund goes to the card you paid with and the request reopens in your inbox.