Skip to content

Fitiva

Start for free

My coach set up a monthly subscription for me

Subscribe through your coach's link; Settings then shows the plan, and Manage subscription lets you change your card, see invoices or cancel.

Sessions & calendarFor athletes2 min readWith a screenshot from the app

Some coaches charge a regular fee for coaching, for example every month. Your coach sets it up and sends you a subscribe link.

Subscribing

Open the link from your coach.
Pay with a card or Apple Pay through Stripe.
From then on the fee is charged automatically at each renewal.

Where you see it

Settings, Subscription card: Elite Coaching, €350 / month, status Active and the Manage subscription button. — In the appEach coaching subscription has its own card in Settings. Here Manage subscription is greyed out, as it is when your coach bills you directly.

In Settings, each coaching subscription has its own Subscription card with the plan name, the amount, how often it is charged and its status. Manage subscription opens Stripe, where you can update your card, see your invoices or cancel. Plans that have ended move to Past plans, with View invoices.

Cancelling

Manage subscription in Settings, or
Cancel contracts here at the bottom of every Fitiva page, even without signing in: app.fitivapro.com/kuendigen. Choose Coaching subscription with a coach. You get a confirmation by email straight away.

If a payment fails

The card shows Payment failed and you get a notification. Update your card with Manage subscription to keep your plan active. Your coach is told too.

Your coach bills you directly? Some coaches keep track of a plan in Fitiva but take the money themselves. Then Manage subscription is greyed out; settle payments with your coach.

Want to withdraw instead of cancelling? See How do I withdraw from a contract?

Looking for something else?