How do I set my cancellation and refund policy?

Write it once in Financials. Athletes then agree to it before they book a 1:1 session with you.

1. Open Financials and scroll to Cancellation and refund policy.
2. Write your Cancellation policy, for example "Cancel at least 24 hours before your session to avoid a charge."
3. Write your Refund policy, for example "Sessions cancelled in time are fully refunded. No-shows are non-refundable."
4. Press Save policy.

What athletes see

Before they book a 1:1 session, athletes read your policy and tick that they agree. If you leave both fields empty, that step is skipped.

Fitiva does not enforce it for you

When an athlete cancels a session they paid online, nothing is refunded automatically. You decide in the booking: refund the full amount, or keep it in line with your policy.

Good to know

• Athletes can cancel a booked session in the app until it starts. Your policy tells them in advance what to expect.
• Packages have their own refund and cancellation policy and their own window for giving a credit back, set in each package.