My coach hasn't responded: what should I do?

Coaches are often training people and cannot always answer straight away. Here is what you can do.

If you wrote in Chat

Your coach gets your first message by email right away. If messages stay unread for 12 hours, they get one reminder email, at most once a day and only between 8 am and 9 pm in their time zone. Coaches can switch these emails off, so a short follow-up in Chat after a day or two is fine.

On a coach's profile, Fast responder or Replies in ~Xh shows how quickly they usually answer.

If you are waiting for a coach to take you on

1. Your dashboard shows the request under In conversation. Open chat takes you to the conversation, and everything you log in the meantime counts.
2. You get a notification the moment the coach accepts or declines.
3. Waited long enough? Tap Take it back and ask another coach. You can also ask others while you wait, up to three requests at once.

If something is really wrong

Write to us under Help and support → Contact support, or at hello@fitivapro.com. Money you paid for a session or a package follows your coach's cancellation and refund policy; see When do I get my money back?