How do I reach the Fitiva team?

Ask Ava for a quick answer or open a ticket with Contact support on the help page, and we reply by email.

Getting started1 min readWith 2 screenshots from the app

Fastest: ask Ava. Open Help and support in the menu and press Ask Ava. Ava knows the app and this help centre and answers straight away.

The Help Center with the Ask Ava tile and the Contact support tile
In the appAt the top of the Help Center: Ask Ava for an instant answer, Contact support to reach the team.

Write to the team

  1. Open Help and support and press Contact support.
  2. Under What's this about?, pick a topic: Something is broken, Billing or refund, Account access, Feature request or Something else.
  3. Write a one-line Subject and the Details: what happened, what you expected, and the steps that got you there.
  4. Press Send.
The Contact support window with the topic Something is broken, a sample subject and sample details
In the appPick a topic, write the Subject and Details, then press Send further down.

We add the page you were on and your email automatically. A person reads every message, and we aim to reply within 24 hours, by email. Ava can also open a ticket for you, and she can tell you which tickets you already sent.

No account, or cannot sign in? Write to hello@fitivapro.com. That is our only address, and it is also where screenshots can go.

Ideas and bugs are also welcome under Feedback in the menu.

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