I lost the phone with my authenticator app

With two-factor sign-in on, Fitiva asks for a six-digit code after your password (Enter your code). Without your authenticator app you cannot get past that screen.

First, restore the app

1. Install your authenticator app on the new phone.
2. Sign in to it with the same account as before, for example your 1Password, Authy, Google or Apple account, so it restores or syncs your codes.
3. Open Fitiva, sign in and enter the newest code for Fitiva.

Code not accepted? Make sure the time on your phone is set automatically, and use the newest code.

If you cannot restore it. Fitiva does not issue backup codes. Write to hello@fitivapro.com from the email address of your account and describe what happened. Before anything changes on your account, we have to be sure it is really you.

Need to stop a paid plan in the meantime? Cancel contracts here at app.fitivapro.com/kuendigen works without signing in.

For next time: switch on the backup or sync of your authenticator app right when you set up two-factor authentication.