Fitiva
Account & security
Signing in, password, email, two-step verification, language and deleting your account.
10 articles
- My notifications are not arrivingCheck the push card at the top of your Notifications page, and on an iPhone add Fitiva to your home screen first.
- Does Fitiva work without a connection?It opens without one, but your data needs the network. Nothing you type offline is kept.
- How do I change my email address?In Settings, press Change next to your email under Account & security and confirm the change in both inboxes.
- How do I turn on two-factor authentication?Settings, Account & security, Enable under Two factor authentication, then scan the QR code with an authenticator app.
- I forgot my password: what do I do?Press Forgot? on the sign-in page and we email you a reset link, or change it in Account & security while you are signed in.
- How do I delete my account?In Settings, press Delete under Privacy & data and type DELETE; your account is gone at once and for good.
- How do I change the language or switch to dark mode?Settings, Appearance and language: pick Light or Dark, and switch between DE and EN.
- How do I change my password?Settings, Account & security, Change next to Password: enter your current password and the new one twice.
- I lost the phone with my authenticator appRestore your authenticator app from its backup, and if that fails, write to us from your account's email address, because Fitiva has no backup codes.
- How do I change my name, photo or body stats?Athletes change it under My Profile with Edit, coaches under My Profile on the Identity card.
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