Fitiva
Billing & plans
Plans, the free trial, the launch price, invoices, cancelling and withdrawing.
12 articles
- Where do I find my invoices?Invoices for your Fitiva plan are at Stripe, one tap from your plan page, and a coaching subscription has its own button in Settings.
- I think I was charged twiceCheck the Stripe portal first, it lists every real charge. If there are two, tell us and we sort it out.
- How does the free trial work?The first paid plan you start comes with 14 days free. Not a second time on the same plan, and not while a plan is already running.
- How do I cancel my subscription?With Cancel contracts here on any Fitiva page, no sign-in needed, or on your plan page. You keep paid features until the period ends.
- Can I change plans later?Yes: a switch between paid plans happens right away with the difference settled, while a move to Free waits until your paid period ends.
- What's included in each plan?Free, Premium, Pro and Elite side by side, as the plan cards show them.
- My card payment failed: what happens?Your paid features pause until a payment goes through, and once you update your card your plan comes straight back.
- What is the Premium launch price?€2.99 a month or €28.70 a year, incl. VAT, for everyone who starts Premium or its 14-day free trial by 31 December 2026, for as long as the subscription runs.For athletes
- How do I withdraw from a contract?Press Withdraw from contract here on any Fitiva page or open app.fitivapro.com/widerrufen, no sign-in needed, and you get a confirmation by email.
- Where do I see my cancellations and withdrawals?In Settings, Privacy & data: the Your cancellations and withdrawals list shows each one with its reference and status.
- What does 'Complimentary' on my plan mean?You have a paid plan free of charge for a while, for example a reward month for inviting someone, with nothing to pay and nothing to cancel.
- How does inviting friends and coaches work?Share your link from My Profile; a reward only comes after the referred person's first payments and a holding period.
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