Fitiva
How do I refund an athlete?
You cancel it: automatic refund. They cancel it: nothing is refunded until you press Refund on the booking.
If YOU cancel the session: we refund the full amount through Stripe automatically. Nothing else to do. The platform fee and Stripe's card fee are not returned to you.
If the ATHLETE cancels their own session: nothing is refunded automatically, whatever the timing. Open the booking and press Refund, and the athlete is told. The platform fee and Stripe's card fee are not returned to you. Whether to refund at all is your call.
For partial refunds or subscription refunds: email us at hello@fitivapro.com and we refund it for you. The platform fee and Stripe's card fee are not returned to you.
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